Requisition Number: 2021-04-009
Job Title: Client Services Assistant
City: Little Rock
State: AR

Client Services Assistant

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Description/Job Summary

What we offer:

Competitive compensation, benefits, and culture.

A team environment with a focus on world class service.


What you’ll do - Connect & Communicate: 

Answer and route inbound calls and faxes.

Contact clinicians and hospitals to obtain additional information.

Problem-solve in order to deliver an exceptional client experience.

Multitask and collaborate with colleagues to complete daily work in a timely manner.


An ideal candidate would be:

Attentive to detail, Self-motivated, positive, and reliable.

A team player who enjoys a fast paced work environment.

An excellent listener and possess strong communication skills.

Proficient in Microsoft Outlook and Excel.


POSITION SUMMARY: 

Our Client Services Representatives are the first point of contact for our clients and the voice of our company. Representatives must use their knowledge of our practice and services to quickly problem-solve a client's needs or route the call to the appropriate department for assistance.


ESSENTIAL FUNCTIONS:
  • Telephone coverage
  • Daily clinical history calls
  • Call for insurance, demographics, confirm Nephrologist assigned to specific cases as needed
  • Call courier and arrange biopsy pickup/delivery as needed
  • Fax licenses, CAP/CLIA as requested
  • Fax reports to clients that require/request manual faxing
  • Write up daily incoming biopsies and post to Admin board
  • Write up Saturday emergency biopsies and verify all contact information needed and return for posting in Lab
  • Send email at end of day on Friday to the physician on-call and the backup physician for number of emergency cases for Saturday, where they are from (hospital, doctor)
  • Track down addresses on returned reports or mail outs
  • Organize, plan, and prioritize one’s own work
  • Create call log and distribute calls to physicians
  • Perform day-to-day administrative tasks as assigned and observing, receiving and otherwise obtaining information from all relevant sources
 
EDUCATION:
High School Diploma or GED
 
EXPERIENCE:
1 plus years of office experience
 
COMPUTER SKILLS:
Strong Computer skills required; Proficient in MS Office and Excel
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We provide equal opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, or disability, in accordance with applicable federal and state laws. 



If you need a reasonable accommodation for any part of the employment process, please contact us by email at reasonableaccommodations@arkanalabs.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. 



For more information, view the EEO is the Law Poster and Pay Transparency Statement.